Welcome to ZOVIYA Clothing Pvt. Ltd.
By accessing or purchasing from ZOVIYA Clothing Pvt. Ltd., you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or making a purchase.
1. Product Information
We strive to ensure that all product descriptions, images, and details on our website are accurate and up-to-date. However, due to various factors such as lighting and monitor settings, the actual color of the products may slightly differ from the images shown on the site.
2. Same-Day Dispatch
We offer same-day dispatch for orders placed before 2 PM (IST) on business days. All orders placed after this time will be processed the next working day. We aim to deliver your products as quickly as possible, but please note that delivery times may vary based on location and are subject to courier service availability.
3. Return and Refund Policy (48-Hours Return)
At ZOVIYA Clothing, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return the product within 48 hours of delivery for a full refund or exchange.
- Eligibility: To qualify for a return, the product must be unused, in its original packaging, and with the tags still attached.
- Process: Please contact our customer support team at 9664167015 or zoviyaclothing@gmail.com to initiate the return process. You will receive instructions on how to return your product.
- Refunds: Once your return is received and inspected, a full refund will be issued to your original payment method. Processing time may take up to 7 business days, depending on your bank.
Note: Items marked as “Sale” or “Final Sale” are non-returnable.
4. Pricing & Payment
All prices listed on the ZOVIYA Clothing website are in Indian Rupees (INR) and are subject to change without notice. Payment for products can be made via various secure online methods such as credit/debit cards, net banking, and third-party payment gateways.
5. Shipping & Delivery
- Shipping Charges: Shipping fees are calculated at checkout based on your delivery location and order size.
- Delivery Time: We aim to dispatch orders within 24 hours. Delivery times typically range from 2-7 business days depending on your location.
- International Orders: We currently do not ship internationally. All shipments are limited to India.
6. Customer Service
For any inquiries, product-related questions, or to initiate returns, please contact our customer service team:
- Phone: 9664167015
- Email: zoviyaclothing@gmail.com
Our team is available Monday to Saturday, 10 AM to 6 PM (IST) to assist you.
7. Privacy Policy
Your privacy is important to us. We do not share your personal information with third parties without your consent, except for the purpose of completing your order and processing payments. For more details, please refer to our Privacy Policy.
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of ZOVIYA Clothing Pvt. Ltd. and is protected by copyright laws. You may not use, copy, or reproduce any content from the website without prior written permission from us.
9. Limitation of Liability
ZOVIYA Clothing Pvt. Ltd. is not liable for any damages, losses, or expenses arising from the use of our website, including product defects or delivery issues. Our liability is limited to the purchase price of the product.
10. Changes to Terms & Conditions
We reserve the right to update and modify these Terms and Conditions at any time. All changes will be posted on this page, and the “Last Updated” date will reflect the latest update.
By completing a purchase or using our website, you agree to abide by these Terms and Conditions. If you have any questions or concerns, please feel free to reach out to us at the contact details provided.